General Terms and Conditions
for the provision of services by Wagner Digital Marketing Ltd, trading under the brand Hotel Go, Nikou Leonidou 4, Chloraka Cliffs Block B, Flat 7, 8220 Chloraka, Paphos, Cyprus, registered with the Registrar of Companies and Intellectual Property, Nicosia, under HE 496869, represented by its Director Viktor Wagner, e-mail: info@hotel-go.de (hereinafter the “Contractor”) to its clients (hereinafter the “Client”)
1. General
1.1 These General Terms and Conditions (GTC) for the provision of services apply to contracts concluded between the Client and the Contractor incorporating these GTC.
1.2 The Contractor does not conclude contracts with consumers or private individuals.
1.3 Insofar as further contractual documents or other terms and conditions in text or written form have become part of the contract in addition to these GTC, the provisions of those further contractual documents shall take precedence over these GTC in the event of a conflict.
1.4 The Contractor does not accept any terms and conditions used by the Client that deviate from these GTC, subject to express consent.
2. Subject matter of the contract and scope of services
2.1 The Contractor provides the following services to the Client: Hotel Go provides services in the field of hotel marketing exclusively for the hotel industry. These services include, but are not limited to, the development and implementation of marketing strategies, advertising campaigns, digital content, social media management, search engine optimisation (SEO), and consulting services.
2.2 The specific scope of services is subject to individual agreements between the Contractor and the Client.
2.3 The Contractor provides the contractual services with the greatest possible care and diligence in accordance with the current state of the art, current rules and findings.
2.4 The Contractor is obliged to provide the services owed under the contract. In carrying out its activities, however, the Contractor is not subject to any instructions regarding the manner, place or time of the provision of its services. The Contractor will nevertheless schedule its working days and allocate its time on those days in such a way that optimum efficiency is achieved in its work and in the realisation of the subject matter of the contract. The Contractor provides its services solely in coordination and consultation with the Client.
3. Client’s duties to cooperate
It is incumbent upon the Client to provide the information, data and other content required for the performance of the services completely and correctly. The Contractor is in no way responsible to the Client for delays in the provision of services caused by late or missing cooperation on the part of the Client; the provisions under the heading “Liability / Indemnification” remain unaffected.
4. Remuneration
4.1 Remuneration is agreed individually by contract.
4.2 Remuneration is payable after the services have been rendered, unless otherwise agreed. If remuneration is calculated by periods of time, it is payable after the end of each period (Section 614 German Civil Code). In the case of billing based on effort, the Contractor is entitled, subject to any deviating agreement, to invoice the services rendered on a monthly basis.
4.3 The Contractor issues the Client an invoice by post or e-mail (e.g. as a PDF) after the services have been rendered. Payment is due within 14 days of receipt of the invoice.
4.4 All prices are net prices. The Contractor is a company established in Cyprus. For Clients established in another Member State of the European Union, invoicing is carried out without VAT under the reverse charge mechanism; the tax liability passes to the Client pursuant to Article 196 of Directive 2006/112/EC. The Client is obliged to provide the Contractor with a valid VAT identification number. For Clients established outside the European Union, invoicing is carried out without VAT; any taxes arising in the recipient’s country shall be borne by the Client.
5. Liability / Indemnification
5.1 The Contractor is liable without limitation on any legal grounds in cases of intent or gross negligence, in the event of intentional or negligent injury to life, body or health, on the basis of a guarantee, unless otherwise provided in this respect, or on the basis of mandatory liability. If the Contractor negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless liability is unlimited pursuant to the preceding sentence. Material contractual obligations are obligations which the contract imposes on the Contractor according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the Client may regularly rely. Any further liability of the Contractor is excluded. The above liability provisions also apply with regard to the Contractor’s liability for its vicarious agents and legal representatives.
5.2 The Client indemnifies the Contractor against any third-party claims asserted against the Contractor due to the Client’s breach of these contractual terms or of applicable law.
6. Contract term and termination
6.1 The contract term and the periods of notice for ordinary termination are agreed individually by the parties.
6.2 The right of both parties to terminate the contract without notice for good cause remains unaffected.
6.3 Upon termination of the contract, the Contractor shall immediately return or destroy all documents and other content provided to it, at the Client’s discretion. Any right of retention is excluded. Electronic data shall be deleted completely. Excepted from this are documents and data subject to a longer statutory retention obligation, but only until the end of the respective retention period. Upon request, the Contractor shall confirm deletion to the Client in writing.
7. Confidentiality and data protection
7.1 The Contractor shall treat all matters coming to its knowledge in connection with the assignment as strictly confidential. The Contractor undertakes to impose the obligation of confidentiality on all employees and/or third parties who have access to the information covered by the contract. The obligation of confidentiality applies without limitation in time beyond the duration of this contract.
7.2 The Contractor undertakes to comply with all data protection regulations when carrying out the assignment, in particular the provisions of the General Data Protection Regulation (GDPR) and the applicable national data protection laws.
8. Final provisions
8.1 The law of the Federal Republic of Germany applies, excluding the CISG.
8.2 Should any provision of these GTC be or become invalid, the validity of the remaining GTC shall not be affected.
8.3 The Client shall support the Contractor in the provision of its contractual services through appropriate acts of cooperation, insofar as necessary. In particular, the Client shall provide the Contractor with the information and data required to fulfil the assignment.
8.4 If the Client is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the parties agree on Hamburg as the place of jurisdiction for all disputes arising from this contractual relationship; exclusive places of jurisdiction remain unaffected.
8.5 The Contractor is entitled to amend these GTC for objectively justified reasons (e.g. changes in case law, legislation, market conditions or business or corporate strategy) subject to a reasonable notice period. Existing clients will be notified of this by e-mail no later than two weeks before the amendment takes effect. If the existing client does not object within the period specified in the notification of amendment, their consent to the amendment shall be deemed granted. If they object, the amendments shall not take effect; in this case the Contractor is entitled to terminate the contract extraordinarily as of the date on which the amendment takes effect. The notification of the intended amendment of these GTC will refer to the period and the consequences of objecting or failing to object.
Version: September 2026
Note: This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.
